Privacy Policy

1. Information We Collect

When you visit Earth Revibe ("we", "us", "our"), we collect certain information about you to provide and improve our services:

• Personal Information: Name, email address, phone number, shipping and billing address when you create an account or place an order.
• Payment Information: Payment details are processed securely by our payment partner Razorpay. We do not store your credit/debit card details on our servers.
• Usage Data: IP address, browser type, device information, pages visited, and interactions on our website, collected through cookies and similar technologies.
• Communications: Records of your correspondence with us via email, chat, or phone.

2. How We Use Your Information

• Process and fulfil your orders
• Send order confirmations, shipping updates, and delivery notifications
• Provide customer support and respond to your queries
• Send promotional emails and newsletters (with your consent)
• Improve our website, products, and services
• Prevent fraud and ensure the security of our platform
• Comply with legal obligations under Indian law

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

• Shipping Partners: To deliver your orders (e.g., Delhivery, Blue Dart, India Post).
• Payment Processors: Razorpay for secure payment processing.
• Analytics Providers: Google Analytics to understand website usage patterns.
• Law Enforcement: When required by law or to protect our rights.

4. Cookies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

5. Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and regular security audits to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. Order data is retained for a minimum of 8 years as per Indian tax regulations.

7. Your Rights

Under the Digital Personal Data Protection Act, 2023 (DPDPA), you have the right to:

• Access your personal data held by us
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent for data processing
• Register a complaint with the Data Protection Board of India

To exercise any of these rights, please email us at privacy@earthrevibe.com.

8. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this privacy policy, please contact us at: